Shipping & Refunds

Last updated: 2026-10-08

Dispatch

Everything is made fresh to order. We normally dispatch within 2–4 working days of confirming your order, and we will tell you the expected date when we confirm. Festive-season orders may take longer — we will always say so upfront.

Delivery

We deliver across India through third-party courier partners, and share tracking details once your parcel is picked up. Ordering on this website: shipping ₹50 per order, free on orders of ₹1,000 or more. Ordering on WhatsApp: we confirm the delivery charge with you before you pay.

Returns

Because our products are perishable food items, we cannot accept returns or exchanges for change of mind, and we cannot resell returned food.

Damaged or incorrect orders

If your order arrives damaged, spoiled, or is not what you ordered, contact us within 48 hours of delivery on WhatsApp +91-9213465850 or at info@sweetkart.in, with photographs of the parcel and the product. We will arrange a replacement or a full refund — your choice.

Refund timelines

Approved refunds are issued to the original payment method within 5–7 working days of approval.

Cancellations

You can cancel free of charge any time before we begin production. Once a batch has been made for you, we can no longer cancel it.

Online payments

This section applies to orders placed and paid for through our website checkout. Because our products are perishable food items, we cannot accept returns for change of mind. If your order arrives damaged or is not what you ordered, message us on WhatsApp with a photo within 48 hours of delivery, quoting your order reference, and we will arrange a refund or replacement. You can cancel free of charge any time before we begin production, for a full refund. Refunds are issued to your original payment method through Razorpay and typically reach you within 5–7 working days, depending on your bank.